Step 1: Submitting Your Claim Form

The first step in processing your insurance claim is submitting your form. While we will help you every step of the way (and in some cases, even coordinating the signatures at clubs), we cannot submit this form for you. You will need to take ownership of this step but we will assist along the way to make this as frictionless as possible. Details on where to submit the claim and who to are listed on the form itself.

Step 2: Confirming Your Claim Has Been Submitted

Once you have sent your completed claim form, it's important to confirm receipt of the email and form by your claims manager. 5 minutes after sending your email, call the insurer and confirm receipt of the email. During this step, it's important to gain the following details:

• Who is your claims manager

• What is their email

• What days do they work

• What is their direct line to contact.

Step 3: Collecting Receipts

Once you have confirmation that your claim has been submitted, you can now submit paid invoices to your claims manager. To get paid invoices, please email admin@athletesauthority.com.au and ask for paid invoices at either a weekly, fortnightly or monthly cadence. We will then load this request into our system and have them generated for you consistently.

Step 4: Submitting Receipts

Once you have a receipt, you can submit that to your claim manager for payment. Once you have emailed a paid receipt, wait 5 minutes, then call your case manager (on the direct line you recorded earlier) and confirm receipt of the invoice. It is critical that you ask the case manager when this will be reimbursed. Note that date in your diary and follow up (via phone), if that payment does not process by the due date.

Important Considerations:

1. Your insurance claim is voided if you return to sport. Please keep this in mind as it does not release you from any rehab obligations you might have with us. In the event that your rehab proceeds faster than normal and you're cleared to play (by us) prior to the rehab end date, we will cancel your rehab agreement early.|
   

2. If you do not follow up all emails with a call, do not have the expectation to hear back from the case manager. In our experience assisting in 100's of rehab claims, this is the only way to ensure you're claim is processed in a timely manner.
   

3. Please note that insurance requires you to pay for the physiotherapy services first. Only with a paid receipt can you be reimbursed. The morer on to it you are, the less time you're out of pocket.

Any questions? Reach out to us at info@athletesauthority.com.au