Money-Back Guarantee Policy

At Athletes Authority, we are committed to delivering high-quality programs and services that meet your expectations. To ensure your satisfaction, we offer a money-back guarantee for our Athlete Development Program, Elite Athlete GamePlan and Emerging Athlete Program if your performance testing results do not see improvement under the following conditions:

Eligibility Conditions

To qualify for our money-back guarantee, the following conditions must be met:

100% Attendance: You must attend all scheduled sessions as part of your program.

100% Program Completion: You must complete the entire program as designed and scheduled.

Attendance of All Testing: You must participate in all testing sessions that are part of the program.

Timeframe

This money-back guarantee is applicable for the duration of your program. Refund requests must be made during the cancellation process of your membership, at which time your eligibility will be reviewed.

Exclusions

You will not be eligible for a refund if you do not meet all the conditions outlined above. The money-back guarantee is void if any sessions or testing are missed or if the program is not fully completed.

Refund Process

Refunds will be processed as part of the membership cancellation process. Our team will review your attendance and program completion records to determine eligibility. Once approved, the refund will be issued via direct deposit to the original payment method used.

Non-Compliance

Failure to meet the conditions for the money-back guarantee will result in ineligibility for a refund. No partial refunds or exceptions will be made.

Legal Disclosures

This money-back guarantee does not affect your statutory rights under Australian Consumer Law.